Quality of Service
You are entitled to a high level of proactive, courteous service from all advisors at Nexus Financial, LLC.
You have the right to work with a trustworthy, dependable, independent financial advisor focused on your path to financial strength. Your financial advisor will develop a personal relationship with you through insightful communication highlighting our core beliefs, investment outlook, and management philosophy. Your financial advisor will present portfolio reviews annually or as often as necessary, and be available to answer the questions that matter to you as they arise.
You have the right to the strictest levels of confidentiality with information provided to your Nexus financial advisor and supporting team members. We will protect all information to the highest standards outlined by the SEC, FINRA, State, and regulatory agencies.
You have the right to advice and recommendations based upon your defined needs, risk tolerance, and goals. Through holistic financial planning, your objectives are determined and appropriately prioritized.
You have the right to a transparent relationship, clearly defining the costs for portfolio management, transactions, and advisory services. All communications from Nexus Financial will be straightforward and concise.
You have the right to a prompt response from your Nexus Financial team. If you attempt to contact us and we are unavailable, we commit to making our follow up with you a top priority. Should a request require additional research, our team will set a reasonable time frame for redress.
You have the right to continual education along your path to financial strength. At Nexus Financial, our service to you goes beyond giving advice. We want to educate you on the important financial issues that can affect you and your family. Also, we want you to fully understand why a recommendation is made, and exactly how it fits into your portfolio.
You have the right to receive best execution of all investment decisions. Portfolio transactions will be executed in a timey manner, at the best available price, and with prompt third party confirmation.
We develop personalized strategies catered to each individual's unique situation. In the world of financial planning, there is no such thing as a one size fits all. This is why taking the step to seek out a trusted advisor is such an important decision. Our process starts with getting to know you, and what matters the most to you. Where are you now? Where do you want to go? What type of legacy do you want to leave behind? These are all important questions to consider, and whatever the answer may be, we are here to help.
With a focus on a new generation of retirees, our company uses the New Generation Retirement system, which is based on three hallmarks of successful retirement planning: fiduciary, transparency and technology.
Finding a trusted advisor is one of the most important elements of planning your retirement. Providing you with a fiduciary level of service means we are legally bound to always do the right thing for you and your family by only offering solutions that serve your best interest. Our commitment to you as a fiduciary is also an assurance to act with transparency throughout our relationship.
Our commitment to transparency ensures that each step of our work together is recorded and that every document and report are easily accessible to you. Not only does this allow us to track the evolution of your plan and make any necessary adjustments to it along the way, but you can always see we are acting in your best interest. Our commitment to transparency is visible through a strong foundation of technology.
We think the challenges you face in retirement today are more complex than those faced by any other generation, but the right technology can make managing and organizing your retirement an easier process.
Our office utilizes Generational Vault®, which is an online portal accessible through our website. It contains the necessary tools to help make decisions appropriate for you and your retirement. It also serves as the vehicle to document and record our commitment to act as a fiduciary and be transparent throughout our relationship.
Nexus Financial, LLC.
1545 Crossways Blvd., Ste. 250
Chesapeake, VA 23320